Booking Terms and Conditions
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The terms and conditions set forth below (the “Terms”) constitute the entire understanding and agreement between ITEP TRAVEL (“ITEP,” “we,” or “our”) and the customer (the “Customer” or “you”) with respect to any and all bookings, trips or transactions made with ITEP TRAVEL. As used in the Terms, “ITEP TRAVEL,” “we” and “us” include Inka Tail Expeditions Perú owners, directors, officers, employees, representatives, agents and affiliates.
To reserve a space on any trip, each Customer must submit:
To begin your reservation a down payment is required by person- nonrefundable- see Paragraph (5), Cancellation by Customer. You can make a pre-pay by (paid by credit card, pay online, pre-pay by western union, money gram, in 61 or more days in advance of the trip). TO KMOW: The balance of the Trip (the “Balance”) is due 02-05 days prior to departure in our office in Lima or Cusco.
Payment of the balance can be made by:
Credit Card (Visa, Master card, American Express), Personal / Cashier’s Check, Money Order.
Payment of the Balance submitted less than 02-05 days prior to trip departure must be made by credit card or other payment form specifically approved by ITEP TRAVEL. If the Balance is not paid in full, ITEP TRAVEL reserves the right to treat the reservation as canceled. No one will be allowed to depart on a trip unless all payments and required documents have been received by ITEP TRAVEL.
All accommodations (hotels, boats, tents, etc.) are based on double occupancy. We will try to find roommates for single travelers willing to share accommodations. If this is not feasible or if you prefer single accommodations, you will be assessed the Single Supplement charge listed for the itinerary.
If you must cancel, all reservation deposits will be returned minus a cancellation fee. Cancellations must be in writing. If made 91 or more days prior to departure, the cancellation fee is $50 per person and any cancellation fees, surcharges, or nonrefundable deposits charged to ITEP TRAVEL by individual hotels, airlines or other third parties will be charged to your file “trip cost”. If made 31- 60 days prior to departure, the fee is 50% of the Trip Cost and if made 30 days or less prior to departure, the cancellation fee is 100% of the Trip Cost.
IMPORTANT: No partial refunds will be given for unused hotel rooms, meals, sightseeing trips or trekking arrangements for any reason whatsoever. The Trip Cost is quoted as a package and credits are not given for services not used. Some Trips like the Inka trail to Machupicchu apply a different cancellation schedule. In this case, the vessel’s cancellation policy is in addition to ITEP TRAVEL cancellation policy.
ITEP TRAVEL reserves the right to cancel any trip due to insufficient sign-up (not meeting the 2- person minimum), which makes the trip economically unfeasible to operate. If this happens, a full refund of the Trip Cost is given. However, ITEP TRAVEL is not responsible for additional expenses incurred by travelers pre-paying for the trip (i.e., non-refundable “Advance Purchase” air tickets, equipment, medical expenses, etc.).
As we publish our prices in advance, ITEP TRAVEL may occasionally be faced with significant cost increases due to factors over which we have no control. Consequently, we reserve the right to charge the Customer a surcharge due to unfavorable exchange rates, increases in airfares or other transport costs, taxes, or if government action should require us to do so. Surcharges will be calculated according to the full extra cost, compared to the original costs and exchange rates. Likewise, if our costs decrease, we will pass on the savings to the Customer.
ITEP TRAVEL is not responsible for any acts or failures to act of any airlines. We may use airlines different than the one(s) mentioned in our advertisements, and ITEP TRAVEL is not able to guarantee the type of aircraft to be used by any airline. In addition, ITEP TRAVEL is not responsible for losses due to cancelled flights, or changed flight itineraries or seat assignment. The Customer may not cancel the contract without penalty due to a change of airline, aircraft type, route, or destination. The responsibility of the airlines is limited to the carriage of passengers and baggage in accordance with the airline’s terms and conditions of service.
Any costs, whether direct or incidental, incurred by the Customer as the result of delays caused by bad weather, trail conditions, river levels, road conditions, transportation delays, sickness, government intervention or other contingencies which are beyond the control of ITEP TRAVEL will not be reimbursed.
Reasonable changes in the itinerary may be made where deemed advisable by ITEP TRAVEL for the comfort and well-being of the Customers because of unforeseen circumstances or because of circumstances beyond the control of ITEP TRAVEL. If any such change is made prior to the time YOUR PRE.PAYMENT WIL BE PAID. The Customer will be told of the change at the time of booking. If the change is made thereafter, ITEP TRAVEL will inform the Customer as soon as is reasonably possible. Cancellations by the Customer made as a result of any such change shall be subject to the provisions of Paragraph 5, above. ITEP TRAVEL shall not be liable for any damages arising from or related to any such change and the Customer waives the right to assert a claim for such damages against ITEP TRAVEL.
Any changes made by the Customer between 60 and 30 days before departure will be charged a $30 administrative fee per change. Any changes made between 29 and 15 days will be charged a $50 administrative fee per change. No changes may be made by the Customer within 14 days of departure. This includes, without limitation, booking additional accommodations, transfers or excursions. ITEP TRAVEL is not responsible for additional expenses incurred by the Customer as a result of such changes, including but not limited to non-refundable “Advance Purchase” ITEP TRAVEL.
The Customer must at all times comply with the laws and respect the social norms of the country being visited as well as with all government regulations pertaining to customs, drugs and foreign exchange. At all times the decision of ITEP TRAVEL tour leader or representative is final on all matters that may threaten the safety, or interfere with the wellbeing, of the group or individual Customers. Should the Customer fail to comply with this section, or should the Customer interfere with the wellbeing of the group or individual Customers, ITEP TRAVEL tour leader or representative may order the Customer to leave the tour without recourse to any refund.
It is vital that Customers with medical problems make them known to us at the time of registration. The trip leader has the right to disqualify anyone at any time during the trip if the trip leader believes that the Customer’s continued participation will jeopardize the health or wellbeing of the Customer involved or the group. Refunds are not given under such circumstances. In the event a Customer is injured or becomes ill, ITEP TRAVEL will attempt to secure the best possible medical attention available. However, ITEP TRAVEL assumes no liability for or regarding the provision of medical care or its cost.
ITEP TRAVEL assumes no liability for loss or damage to baggage in transit to and from a ITEP TRAVEL trip or while on a ITEP TRAVEL trip.
ITEP TRAVEL highly recommends that the Customer obtain personal travel insurance, including baggage and cancellation insurance.
The Customer must obtain and have possession of a valid passport (PASSPORT MUST BE VALID AT LEAST 185 DAYS FROM DEPARTURE DATE), all visas, permits and certificates, and vaccination certificates, required for the entire tour. The Customer accepts responsibility for obtaining these documents and any other necessary documents. Information or advice given by ITEP TRAVEL on visas, vaccinations, climate, clothing, baggage, special equipment, etc., is given in good faith but without responsibility on the part of ITEP TRAVEL and the Customer expressly waives any claim that ITEP TRAVEL is liable for damages arising from such information or advice. Please send us a copy of your passport.
If a Customer has a claim or complaint against ITEP TRAVEL, the Customer must first inform ITEP TRAVEL of the claim or complaint in writing within five days after the end of the trip. Failure to comply with this requirement waives the Customer’s right to assert any such claim or complaint against ITEP TRAVEL.
I agree that any dispute concerning, relating, or referring to this contract, the catalogue, the website, or any other literature or materials concerning my ITEP TRAVEL trip, or the trip itself shall be resolved exclusively by Peruvian binding arbitration.
The Customer agrees that the sole remedy for any default by ITEP TRAVEL arising under the Terms shall be the return of the paid Trip Cost. To the maximum extent permitted under applicable law, ITEP TRAVEL will not be liable for any indirect, special, incidental or consequential damages of any kind (including for personal injury) regardless of the form of the action, whether in contract, tort (including negligence), or otherwise, even if ITEP TRAVEL has been advised of the possibility of such damages, and the Customer expressly waives any right it may have to recover such damages.
I understand and agree that in the event that one or more of the provisions of the Terms, for any reason, is held to be invalid or unenforceable in any respect, such invalidity or unenforceability shall not affect any other provision hereof, and the Terms shall be construed as if such invalid or unenforceable provision had never been contained herein.
The Terms contain the entire understanding between the Customer and ITEP TRAVEL in connection with the subject matter of the Terms and it supersedes and replaces all prior negotiations, statements, and representations concerning the subject matter of the Terms except as expressly contained in the Terms.
The Terms may not be amended, altered or modified, except by a written amendment executed by the Customer and ITEP TRAVEL.
It is the intent of the Customer and ITEP TRAVEL that no part of the Terms be construed against any party because of the identity of the drafter.
Every Customer must be covered by travel-related personal medical insurance. The insurance must cover personal accident, medical expenses, air ambulance, loss of effects, repatriation costs and all other expenses which might arise as a result of loss, damage, or injury occurring to the Customer. The Customer agrees to obtain and/or verify that he/she has sufficient travel-related personal medical insurance coverage for the trip. Baggage and cancellation insurance are also highly recommended.
I, the Customer acknowledge that I have voluntarily applied to participate on the trip designated on this application and that I have read the description of the trip as it appears in the trip itinerary. I am voluntarily participating in this trip with knowledge of the hazards involved. Signature of Traveler One Signature of Traveler Two
ITEP TRAVEL does not own or operate any entity that provides goods or services for your trip including, without limitation, hotels or other lodging facilities, airlines, vessels, bus, van or other transportation companies, local ground operators, providers or organizers of optional excursions, or food service or entertainment providers. ITEP TRAVEL gives notice that it acts independently of, and is not responsible for, the owners, contractors, and suppliers providing means of transportation and/or all other related travel services and assumes no responsibility for expense, injury, loss or damage to person or property resulting from: acts of God, detention, annoyance, delays, quarantine, strikes, thefts, pilferage, force majeure (an event or effect that cannot be reasonably anticipated or controlled), failure of any means of conveyance to arrive or depart as scheduled, civil disturbances, terrorism, government and national park restrictions changes, or regulations, discrepancies or changes in transit or hotel services over which it has no control, animals, marine life or vegetation of any sort, dangers incident to recreational activities such as scuba diving, snorkeling, swimming, kayaking, sailing, canoeing, rafting, hiking, bicycling, rock climbing, etc., sanitation problems, food poisoning, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, or for any other cause beyond the direct control of ITEP TRAVEL. The Customer is voluntarily participating on the trip with knowledge that travel to foreign countries and/or remote areas visited by this trip involves numerous risks and dangers which the Customer accepts, including, but not limited to: the forces of nature; civil unrest; terrorism; the condition of roads, trails, hotels, vehicles, boats or other means of conveyance which are not operated or maintained to standards common in the United States; high altitude; accident or illness without access to means of rapid evacuation or availability of medical supplies; the adequacy of medical attention once provided; physical exertion for which the Customer is not prepared; consumption of alcoholic beverages; or negligence (but not the willful or fraudulent conduct) on the part of ITEP TRAVEL or those entities with whom ITEP TRAVEL to provide services to the Customer. The Customer acknowledges that the enjoyment and excitement of adventure travel is derived in part from the inherent risks incurred by travel and activity beyond the accepted safety of life at home or work and that these inherent risks contribute to such enjoyment and excitement and are a reason for the Customer’s voluntary participation. I hereby agree to the above and to be responsible for my own welfare, and accept any and all risks of delay, unanticipated events, illness, injury, emotional trauma or death.
I acknowledge that the cost of all ITEP TRAVEL trips have been based upon Trip Customers executing this Release of Liability and Assumption of All Risks. Therefore, as lawful consideration for being permitted to participate on such adventure travel activities I hereby RELEASE AND DISCHARGE FOREVER ITEP TRAVEL AND AGAINST ANY AND ALL LIABILITY ARISING FROM MY PARTICIPATION IN THE TRIP. I agree this release shall be legally binding upon myself, all minors under the age of 18 traveling with me, all members of my family, my and their heirs, successors, assigns, and legal representatives, it being my intention to fully assume all the risks of travel associated with this trip and to release ITEP TRAVEL of and from any and all liabilities to the maximum extent permitted by law.
Tipping is at your discretion, but is always appreciated. If you enjoyed the service. We suggest tipping between $14.5-17.5 dollars a day per traveler. The gratuity applies to individual guests of all ages. As a way to reward our expedition team for their outstanding service, gratuities are shared between our Chef/Cook Porters/Sherpas, Tour Guide and others who work behind the scenes to enhance our Travel experience.
One day before you complete your expedition, you, along with the other visitors, can make a tip bag "command the proportions provided above and which we emphasize are optional and may vary at your own discretion," so that after of this you can distribute it among all the members that participated in your expedition.
In the unlikely event that a guest does not receive satisfactory service, the guest may request to modify the daily amount at their own discretion.
The automatic daily gratuity is based on customary travel industry standards. We hope you find the gratuity to be an accurate reflection of your satisfaction and thank you for your generous recognition of our staff.
PARENT OR GUARDIAN OF A MINOR - I, as a parent or guardian of the below named minor, hereby give my permission for my child or ward to participate in the trip and further agree, personally and on behalf of my child or ward, to the Terms.
Name of the Minor……………………………………
Parent or Guardian…………………………………
Inka Trail Expeditions Perú